Repeat Prescription Requests
- Prescription Ordering Direct (POD)
- SystmOnline – if you are not registered to use this service, please register for our online services
We aim to process your requests within 3 working days.
The practice does not accept requests for medication over the telephone.
If you have any issues or queries, please contact the practice.
Prescription Ordering Direct
The NHS prescription ordering direct (POD) service is an easy way for you to order your repeat prescription by telephone.
The NHS POD is operated by NHS Norfolk and Waveney CCG and has dedicated handlers, trained to take requests for repeat prescriptions. If you are a patient registered with this practice you can call the NHS POD to order your repeat medication.
Telephone: 01502 718615
This service is for repeat medication. Requests will not be taken for acute medication or urgent prescriptions.
Patients are advised to:
- Check your medication cupboard before ordering
- We ask patients to order their prescription when they have 7 days of medication left
- If you have a build up of medication, please let the POD know, so that they can adjust the quantities so that everything falls in line
- Please do not order ‘just in case’. If you need medication in the future then you will be able to request it
- Let the POD know if you have stopped taking any of your medication
Telephone lines are open between 08:00 – 16:30 Monday to Friday (excluding weekends and bank holidays). Outside of these hours or if you are having trouble accessing the line at any time you may request a call back using their online form.
Prescription Charges and Exemptions
Extensive exemption and remission arrangements protect those likely to have difficulty in paying charges (NHS prescription and dental charges, optical and hospital travel costs).
The NHS prescription charge is a flat-rate amount which successive governments have thought it reasonable to charge, for those who can afford to pay for their medicines. Prescription prepayment certificates (PPCs) offer real savings for people who need extensive medication.
View the cost of prescriptions on the NHS website.
You can also find out if you are entitled to free prescriptions.