The practice provides appointments with the GPs, nurse practitioners, nurses and other health or social care professionals. All appointments are bookable on the basis of one patient one problem per appointment; multiple problems may require more time and you will need to request a double appointment for this.

Please watch the following YouTube video which explains how you can use your practice website to consult with your surgery online:

• Patient Video (Evolution)

Using our website is the easiest way for you to contact the surgery to arrange an appointment or to get help with any problems.

Ways of requesting an appointment

• Visiting our online Consulting Room
• Using our online services – If you would like to register for online services, you can complete our Register for Online Services form.
• Telephoning the practice – Please select option 3 when phoning. The appointment lines are open from 08:00-13:00 and 14:00-18:30 and are at their busiest between 08:00 and 10:00. If your doctor is not available, you may be offered an appointment with one of our nurse practitioners, a locum or one of our practice nursing team.In an attempt to manage the increasing demand for doctor appointments, please be advised that all requests for appointments will be initially triaged by our reception staff.Please be reassured all reception staff have received appropriate training to enable them to deal with your call most effectively.We hope that by implementing the above, your doctor will have increased availability to see you when appropriate.

Improved Access

You can now request appointments to see a GP, practice nurse or other health professional in the evenings or at weekends.

To request an appointment, please visit our Consulting Room.

Online Services Appointments

Appointments can be requested, viewed and cancelled using our online services, SystmOnline. Patients can register for this service online and then come into the practice to provide ID in order to complete the registration.

Lateness and Cancellations

If you are late by 5 minutes or more for a nurse appointment you will have to reschedule it. If you are late for a doctors appointment, it will be at their discretion.

If you are unable to attend, please cancel your appointment so we can give the time to someone else.

We have a strict policy for when patients do not attend their appointment and do not inform us about cancelling beforehand. If you do not inform us when you cancel an appointment three times within a 12 month period, you may be asked to leave the practice and register with another surgery.