Complaints Procedure

The practice is always pleased to receive letters of thanks or compliments about service from our patients. These are communicated to the whole practice team.

The practice follows the standard recommended practice complaints procedure and will always try to resolve your complaint in house. Any written complaints should be made out to Anni Baldry, practice manager. We will usually acknowledge receipt within 3 working days and aim to resolve the matter as soon as possible but will give you some idea of how long that may take at the outset.

You may also approach the following for help and advice:

Alternatively, you may wish to take the complaint to NHS England’s complaints department. NHS England is the commissioner or purchaser of primary care, ie GPs, dentists, opticians, pharmacy and some specialised services.

You can contact the Complaints Team at NHS England:

  • By post to:
    NHS England
    PO Box 16738
    B97 9PT
  • By email to: [email protected] (Please state: ‘For the attention of the complaints team’ in the subject line.)
  • By telephone: 0300 311 22 33 (Monday to Friday 8:00 to 18:00, excluding English Bank Holidays)

If you feel the practice’s response is not satisfactory, you may contact the parliamentary and health service Ombudsman who will review your complaint and the practice’s response.