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The High Street Surgery

High Street Surgery

High Street
NR32 1JE
Phone: 01502 589151
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Privacy Notice



1.1 The law determines how organisations can use the personal information they collect. This is underpinned by the Common Law Duty of Confidentiality together with legislation we must comply with including:


Data Protection Act 1998

Human Rights Act 1998

Health and Social Care Act 2012


1.2 High Street Surgery holds and uses the personal and confidential information of its patients for a number of purposes. This notice sets out in general terms a summary of the type of information we hold about you, what we use if for and also who we may share your information with.



2.1 High Street Surgery collects personal confidential information about you. This information may include (but is not limited to):

Your name, address telephone number, date of birth and next of kin

Appointment details, associated admissions

Correspondence, notes and reports

Investigations and test results


2.2 High Street Surgery uses this information for the following reasons:

to help inform the decisions that we need to make about your care

to ensure that your treatment is safe and effective, including any advice that may be provided as part of your care

to help us to work effectively with other organisations who may also be involved in your care



3.1 High Street Surgery may share information held about you with other organisations to support:


For patient care (identifiable information):

to promote continuity of care by sharing your information with other professionals involved in your care

to promote safe care by sharing your information with other health care professionals who might be involved in your care such as emergency departments and out of hours doctor services


For planning and assurance (information in anonymised format which does not include information from the patient written notes):

to help protect the general health of the public

to manage and plan services for the future

to review the quality of care provided by the practice to ensure it remains effective

to help our staff review the care that is provided to ensure it is of the highest standard and to enable the continual improvement of care

to comply with a legal obligation


3.2 Organisations with which information is routinely shared with for the reasons set out above include but are not limited to:


For patient care:

Local hospitals

Emergency and out of hours services


For planning and assurance:

NHS England

Great Yarmouth and Waveney CCG

Public Health Service



4.1 All patients have the right to opt out of allowing their personal information to be shared with other healthcare organisations. If you wish to do this, please speak to a member of the practice staff.


4.2 For more detailed information about your rights and our responsibilities in respect of data protection, we have a number of information leaflets that are available in our waiting areas and reception, as well as further resources on our website. Easy read format as well as information in other languages is available upon request.



5.1 High Street Surgery have a range of security measures in place to ensure that your information is held, and where appropriate, shared in a secure way. Your patient record will only be accessed by those members of practice staff who are authorised to do so.



6.1 Risk Stratification is a process that helps your family doctor (GP) help you manage your health. By using selected information such as age, gender, diagnoses and patterns of hospital attendance andadmission as collected by the HSCIC (NHS Digital) from NHS hospitals and community care services. This is linked to data collected in GP practices and analysed to produce a risk score. A secure NHS computer system will look at recent treatments you have had in hospital or in the surgery and any existing health conditions that you have. This will help your doctor judge if you are likely to need more support and care from time to time. The team at the surgerywill use this information to help you get early care treatment where it is needed.


Risk stratification is used in the NHS to:

  • help decide if a patient is at greater risk of suffering a particular condition
  • prevent an emergency admission to hospital
  • identify if a patient needs medical help to prevent a health condition from getting worse

The identified information will only be seen by qualfied health workers involved in your care. NHS security systems will protect your health information and all involved are required to maintain confidentiality at all times. Laws exist to prevent the unlawful processing of patient data such as Section 251 which allows the risk stratification tool used by the CCG to receive and link identifiable (using NHS number) patient information from the NHS Digital and from local practices.  When we work with the CCG it does not hold your data in any identifiable form and is purely so that the Commissioners can use risk stratification to support GPs with the process.


When we work with the CCG  they commission this work via a contractg with the NHS Arden and Great East Midlands Commission suport unit which has been granted a legal basis for processing data in this way as per the section 251 which operates under strick controls to prevent your information from being re-identified. Any identifiable data is kept within the clinical management system in line with their clinical record keeping standards and the Records Management Code of Practice 2016.


If you have any concerns about the way we handle your information, please speak to a member of the practice staff.

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