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The High Street Surgery

High Street Surgery

High Street
Lowestoft
Suffolk
NR32 1JE
Phone: 01502 589151
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Health Walks ( posted on Dec 6, 2019 )

Extended Surgery Hours ( posted on Jul 5, 2019 )


We will now be offering appointments with the Practice Nurses, Phlebotomist, HCA and Nurse practitioners from 7AM on Monday’s and Tuesday’s as of the 15th of July

POD extended opening hours ( posted on Jul 5, 2019 )

The POD phone lines will be open at 8:00am

From Monday 1st July 2019

Monday to Friday
8:00am to 4:30pm
(excluding bank holidays)

UKOOA Medicals ( posted on Jun 12, 2019 )

As from 1st July we will have limited UKOOA medical appointments due to Dr Davis retiring from the practice. Please find further information on the UKOOA website.

Solutions - help is on hand ( posted on Apr 2, 2019 )

Are you struggling with day to day life with a non-medical problem, do you need help and don't know where to turn? We offer help to our patients from a Social Prescriber, available to our patients on alternative Tuesday afternoons. Please visit our Solutions page for more help

Urine Testing Requirements ( posted on Mar 25, 2019 )

Our team of nurses have asked for us to advise all patients of our urine sample requirements.

 

Here is how to correctly request that your urine sample is tested:

 

> Always use of our yellow sample containers - if you are in need of one of these please collect from our reception.

> When dropping off a sample to reception a team member will carry out a questionnaire form including any symptoms (if someone is handing in the sample on your behalf please make sure they have as much detail as possible).

> Please ensure your sample is handed in before 1:00pm due to collection times.

> You will ONLY be contacted if your result comes back abnormal.

Ordering repeat prescriptions ( posted on Dec 10, 2018 )

As from the 1st April 2019 we will no longer be accepting prescriptions handed in over the desk. All prescriptions MUST be either ordered online or via the POD. 

If you wish to request a prescription we would encourage you to order your medication via the POD - the prescription ordering direct service. You can sign up to the POD by telephoning 01502 718615 whereby an experienced team can help you with ordering your medications. We do not accept telephone requests or fax requests for medication. Alternatively please request your medication online. For further information please see the information on the website about POD and our repeat medication page

Improved access for patients ( posted on Sep 21, 2018 )

  • Your local GP practices are working together to offer patients better access to appointments in Lowestoft and South Waveney that means you will be able to see a GP or practice nurse (or other health professional) at a time which is most convenient for you.
  •  You can now book appointments to see a GP or practice nurse or other health professional in the evenings or at weekends.
  •  There are now a range of ways you can get advice from a GP or practice nurse. Speak to the practice receptionist or a member of the practice team to find out more.
  •  To arrange an appointment, speak to the practice receptionist or member of the practice team or call the practice on 01502 589151

Please note appointments for our patients are currently being offered on Saturday and Sunday mornings at Bridge Road Surgery. You will be seen by a member of the clinical team in the Bridge Road Surgery main building.

 

Patient Participation Group ( posted on Aug 30, 2018 )

The Patient Participation Group had another successful meeting on 26th March. We would like to say thanks to everyone who attended. Minutes are available and a CURRENT NEWSLETTER in 'Our documents' section.

 

The next meeting of the PPG is on Tuesday 21st May at 2pm at the Trinity Church (opposite the surgery)

One appointment one problem ( posted on Aug 21, 2018 )

Please can we remind patients that a ten minute appointment is for one problem only.  If you have more than one problem then it may not be possible to deal with it in a single appointment. Ask the receptionist if you think that you may need more time.

Patient Participation Group ( posted on May 8, 2018 )

We are hoping to have a patient participation group for High Street Surgery. The Patient Participation Group is for patients to learn more about the surgery and help us listen to any ideas and thoughts patients may have to help us provide good care to our patient population.

 

High Street Surgery has previously had a small group, but it stopped meeting quite a while ago. We are hoping to start the Patient Participation Group again. If you would be interested in being part of this please email Tracy Neave at tracyneave@nhs.net and when we have sufficient interest we will organise our first meeting.

 

If you do not have access to email, then please write in to Tracy Neave Practice Manager, High Street Surgery, Lowestoft, NR32 1JE.

Prescription Ordering Direct POD ( posted on May 8, 2018 )

We are supporting the Prescription Ordering Direct Service (POD) run by Great Yarmouth and Waveney CCG. Please read all about it by clicking on the tab along the top of the web page, or by reading the leaflet available in 'Our Documents'

Phlebotomy Service returns to practice ( posted on Mar 19, 2018 )

A new blood testing service will be in place for all Great Yarmouth and Waveney Patients from 1st April. The new service will be available in this practice every morning Monday to Friday as pre-bookable appointments 8.30am to 11.30am.

 

Any blood tests that are requested by a GP should be undertaken at the GP practice. Patients who turn up at the James Paget drop-in service with a GP form will get their bloods tested on their first visit but will be given a flyer asking them to go to their practice for GP blood tests in future.

 

Children aged between 2 to 18 years old should be able to have their bloods taken at the GP practice, but if they require specialist intervention such as play therapist they will be referred to the Cove.

 

If you are a patient requiring regular bloods for an ongoing condition then your bloods can be taken at the hospital drop-in service or they can be done at your local GP practice.

 

 

 

If you have any concerns about the new service please contact the Patient Advice and Liaison Service on 01502 719567 or email: GYWCCG.PALS@nhs.net

One Life Suffolk ( posted on Nov 14, 2017 )

We are working in partnership with OneLife Suffolk to encourage our patients to access their free services, please click on the One Suffolk page to the right of this news item for further information.

 

If you would like support and help to improve your health then have a look at what is on offer.

Is it an emergency? Help us to help you ( posted on Aug 11, 2017 )

Marie Curie Support Line ( posted on Jun 11, 2015 )

Marie Curie Support Line 0800 090 2309 Monday to Friday 9am to 5pm

or

mariecurie.org.uk/help

or

community.mariecurie.org.uk

 

Marie Curie care for people living with teminal illness and their families

Dementia Research ( posted on Jun 8, 2015 )

Join dementia research

‘Join dementia research’ (www.joindementiaresearch.nihr.ac.uk) is a national service that offers you the chance to register your interest in taking part in dementia research, find suitable studies in your area, and let researchers know that you might be interested in taking part in their research. The service’s development is being funded by the Department of Health and it will be delivered in a partnership with the National Institute for Health Research (NIHR) Clinical Research Network, Alzheimer’s Research UK and the Alzheimer’s Society.

The service is now nationwide accross the country. 

People with dementia, their carers and anyone interested in participating in dementia research can register on to the service either online (www.joindementiaresearch.nihr.ac.uk), by post or via a telephone helpline provided by the charity partners.

To register, all you need to provide is some basic contact and health information which will allow people to be broadly matched to suitable studies. Researchers wishing to use the service for recruitment and feasibility will be able to create studies, screen and approach suitable, matched volunteers.

 

Key objectives of ‘Join dementia research’:

• To increase the number of people with dementia and their carers getting involved in dementia research.

• To contribute to achieving the Prime Minister’s Dementia Challenge ambition for 10% of dementia patients to be involved in research.

• To increase the co-ordination, speed and efficiency of the NIHR Clinical Research Network to recruit volunteers into dementia research studies.

 

Find out more about the Prime Minister’s challenge on dementia.

 

Patient On Line ( posted on Mar 17, 2015 )

 

 Did you know that this surgery is online?

 

www.myvisiononline.co.uk

 

Have better access to your surgery at anytime of the day, wherever you are. Ask at reception for more details.

 

ü      Book and cancel your appointments

ü      Order your repeat prescriptions

ü      View your medication history

ü      View your allergies

 

 

Wellbeing Zone ( posted on Jan 24, 2014 )

Wellbeing Zone

A free health and wellbeing portal provided by East Coast Community Healthcare is available to everyone.  It's called the Wellbeing Zone and helps users to achieve healthier living goals.  The portal offers an online ‘personal trainer’ service, tips for getting active, eating more healthily, blogs on managing stress, drinking sensibly and managing  weight.  There are even discounts to download to save money!  Please visit - http://ecch.wellbeingzone.co.uk//   Please note that users are able to set up their own password making interactive help private and secure! 


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