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The High Street Surgery

High Street Surgery

High Street
Lowestoft
Suffolk
NR32 1JE
Phone: 01502 589151
Fax: 01502 566719
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We are all disappointed to have received the 'Inadequate Rating' from the Care Quality Commission. We have always aimed as a practice to provide good care to our patients, and the report shows that we are caring and responsive. We were graded as good for caring and responsive clinical care which is reassuring news.

 

However since many of us joined the Practice the face of primary care has changed considerably and as well as caring for our patients we need to show that we are more involved with the management of the practice. We also need to show how we look after the practice population together although we will continue to focus on our own personal lists. So for this we have disappointing ratings.

 

We would like to assure you that we are all working together, the Partners and our team to address the comments and decisions in the report. We have submitted a comprehensive action plan to the CQC which we are all working on and sincerely hope to address the findings of the report.

 

Dr Seehra, Dr Lockyer, Dr Davis and Dr Tanoe

 

November 2017

 

We have submitted a comprehensive action plan to CQC and would like to share summary points of the action we are taking:

  • Review of consent procedure
  • Updating Infection Control and Health and Safety procedures
  • Updating Safeguarding information and staff safeguarding training
  • Completing all mandatory training for staff and revewing staff training plan,updating appraisals and personal development plans
  • Supporting audits within the practice, checking learning from significant events and complaints
  • Reviewing our Quality Outcome Framework achievement to result in less patient exemption
  • Introduce clinical governance meetings to support clinical leadership

If you have any questions or comments please do not hesitate to contact me

Mrs Tracy Neave

Practice Manager


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