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The High Street Surgery

High Street Surgery

High Street
Lowestoft
Suffolk
NR32 1JE
Phone: 01502 589151
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CQC Report

 

We are disappointed that we have been rated as Requires Improvement from this recent inspection. All the team have worked endlessly over the last year to ensure we met the requirements from the previous report.

 

We have already corrected some of the areas we have received negative feedback from in this recent report.

 

Cervical screening; our nursing team ensure that all results are logged within a specific timescale to make sure that any sample sent to the lab will have a result noted at the practice - this is a failsafe system.

 

Childhood imms: we have always worked hard to ensure that children registered at the practice receive their required immunisations. We contact parents who do not bring their children for imms, by telephone and letter. We will continue to do this however we are battling against negative social media campaigns. Please consider your child's wellbeing and attend for immunisation.

 

Medical alerts: we had acted on all the medical alerts that the practice receives, however for one of the alerts we had written to  the patients, but we did not send a leaflet out with information. We have reviewed our systems so that this does not happen again.

 

We have to improve how we show engagement with our patients through a system called QOF( Quality Outcomes Framework). This means that we need to improve the number of patients who attend the surgery for annual review such as for Mental Health and Diabetes.

 

For all of the points raised we do have an action plan which we have submitted to the CQC and Great Yarmouth and Waveney CCG. We  feel that there was not enough consideration given to the work we had achieved and we will continue to work to support our patients

 

Dr Lockyer and Dr Tanoe

 

June 2019

 

 


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