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The High Street Surgery

High Street Surgery

High Street
NR32 1JE
Phone: 01502 589151
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Practice Charter


We aim to provide the best possible service to our patients and hope you will feel that we achieve that aim.


The care of your health is a partnership between yourself and the Primary Health Care Team.  The success of that partnership depends on an understanding of each other’s needs and co-operation between us.


Our responsibility to you:


You will be greeted courteously

You have a right to confidentiality

You have the right to see your medical records subject to the limitations of the law

You will be seen the same day if your problem is urgent

You will be seen by your own doctor whenever possible

You will be informed if there will be a delay of more than 20 minutes for your appointment

You will be referred to a consultant when your GP thinks it necessary

You will be given the result of any test or investigation on request or at your next appointment

Your repeat prescription will be ready for collection within 48 hours of your request

Your suggestions and comments about the services offered will be considered sympathetically and any complaint dealt with quickly


Your responsibility to us:


Please treat all surgery staff with the same respect – we are all just doing our job

Do not ask for information about anyone other than yourself

Tell us of any change of name or address, so that our records are accurate

Only request an urgent appointment if appropriate.  Home visits should only be requested if you are really too ill to attend surgery, and night visits should be for emergencies only – the Doctor On-Call will be at work as usual the next day

Please cancel your appointment if you are unable to attend

Please be punctual, but be prepared to wait if your own consultation is delayed by an unexpected emergency

Please allow sufficient time for your consultant’s letter or the results of any tests to reach us

You will be advised of the usual length of time to wait

Use the tear off slip to request your repeat prescription whenever possible.  Please attend for review, when asked, before your next prescription is due

Do let us know whenever you feel we have not met our responsibility to you

We would, of course, be pleased to hear when you feel praise is due as well





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