Loading...

This site uses cookies to store information on your computer. Some cookies on this site are essential, and the site won't work as expected without them. Read More

The High Street Surgery

High Street Surgery

High Street
Lowestoft
Suffolk
NR32 1JE
Phone: 01502 589151
Fax: 01502 566719
Choose font size: A A A
Search:  

Booking an Appointment


Appointments

 

Please try not to telephone until after 10.00am unless you require an appointment for that day. Each doctor has his own list of patients so that he can provide a personal service and continuity of care. Remember, an appointment is for one person only and only that person will be seen.

 

If you are unable to attend please cancel your appointment so we can give the time to someone else.

 

Try not to save up multiple problems for one appointment. If you feel you need a longer appointment time then please discuss this with the receptionist who can offer you a double appointment.

 

Appointments /Triage calls are always available on the day for the sudden onset of illness. However, minor ailments such as coughs, colds, sore throats, nappy rash etc and ongoing problems are not classified as medically urgent.

 

 

If you have a SystmOnline account please click on the button below to login.

 

 

If you do not yet have an account but would like one please contact the surgery for an application form. We will need to verify your identity before we can give you access. We will need 2 forms of ID. This can be for example a drivers licence, passport, photocard, bus pass, utility bill, council tax bill, rent book etc. If in doubt please ask.

 

Our Appointment System

 

You may be asked to give an outline of your problem when booking an appointment. This is a Doctor requirement so that they can triage your records and reason before you attend. It also helps the Receptionist to give you the most suitable appointment. It may be that another health care professional can see you for your problem, or an appointment may not be necessary.

 

What is triage?

 

The doctor reviews the reason for your request and decides if you need to attend the surgery or if he can deal in any other way. This is usually effective if you for example suffer intermittently with an acute problem for which the doctor usually gives you medication.

 

On The Day Appointments

 

These appointments are for the sudden onset of illness, pain or rash infections. These are NOT for medication requests or sickness certificates.

 

If you request an appointment before 11 am you will be given one with your own doctor. If your own doctor is away you will looked after by the DUTY DOCTOR who may ‘triage’ (telephone you to understand how s/he can help with your medical need) your request for an appointment. You will need to leave a telephone number so that the doctor can call you back.

 

Appointments for Tomorrow

 

These appointments can be booked the day before from 11.00 a.m. and are subject to availability. For example book Tuesday 11.00 a.m. or after to be seen on Wednesday.

 

Future Appointments

 

Each Doctor has appointments that may be booked up to 4 weeks in advance. These appointments do tend to get booked quickly. These are for ongoing issues and consultations regarding your treatment etc.

 

GOLDEN RULES FOR APPOINTMENTS

 

Does more than one family member need to see the Doctor?

If so please make a separate appointment for each person.

 

What if I arrive late for my appointment?

IF YOU ARE 10 MINUTES OR MORE LATE FOR A NURSE APPOINTMENT YOU WILL HAVE TO REBOOK IT.

IF YOU ARE LATE FOR A DOCTOR’S APPOINTMENT IT WILL BE AT THEIR DISCRETION.


GP Website from Wiggly-Amps Ltd. | Total visitors:180945 | Disclaimer